Refund policy

Return & Refund Policy

We want you to be happy with your order. If you have an issue with your item, please contact us at info@shopzaletti.com with your order number and details of the issue.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, free from marks, scents, pet hair, makeup, tan, deodorant, or damage, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@shopzaletti.com.

Please do not send items back to the sender address on the parcel or to any address not provided by our customer support team. Items sent back without first requesting a return will not be accepted.

Return Destinations

If your return is accepted, we will provide instructions on how and where to send your item.

Approved returns may be sent to our returns address, a returns partner, a local processing hub, or an approved donation/recycling partner. The return destination may vary depending on the item, customer location, order value, and return reason.

Returns sent to an unapproved address may not be eligible for a refund.

Size & Fit Returns

Sizing and fit can vary between styles. Please check the size chart carefully before placing your order.

For size, fit, or change-of-mind returns, customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or not as described.

Where a physical return is not practical, we may offer a returnless resolution at our discretion. This may include store credit, an exchange discount, or a refund, allowing you to keep the item rather than sending it back.

Returnless resolutions are offered at our discretion and may vary depending on the item, order value, customer location, and return reason.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, incorrect, or not as described.

To help us resolve the issue quickly, please include your order number and clear photos of the item, packaging, and any visible issue.

If your item is faulty, damaged, incorrect, or not as described, we will evaluate the issue and make it right in accordance with applicable consumer protection laws.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products, special orders, personalized items, personal care goods, intimate items, gift cards, and final sale items.

Unfortunately, we cannot accept returns on sale items or gift cards unless required by applicable law.

Please contact us at info@shopzaletti.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the item you want is to contact us about your exchange request.

Where available, we may offer store credit, an exchange discount, or instructions for returning the original item before placing a new order.

For size-related exchanges, customers are responsible for return shipping costs unless the item received is faulty, damaged, incorrect, or not as described.

European Union & United Kingdom 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union or United Kingdom, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

As above, your item must be returned in the same condition that you received it: unworn, unused, unwashed, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

For non-faulty returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Refunds

We will notify you once your return has been received and inspected, or once an approved returnless resolution has been confirmed.

If your refund is approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@shopzaletti.com.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.